KNOWN LIMITATIONS
KNOWN LIMITATIONS

We acknowledge that there are some minor aspects of the Unite offering that needs improvement. We are aware of such limitations of the current offering, and we are constantly working on improving and fixing them as soon as possible. If you find any other limitations that we shall work on and if you want to urgently request a missing feature, do not hesitate to contact us here.

Generic

  • Some error codes might still return generic error messages and no detailed business validations
  • Some administrative endpoints (e.g. units, asset groups) are not yet supported via API calls, we provide basic references on this developer portal
  • The maximum size of a page for the GET calls is either 250 or 500 items, it will be harmonized
  • The technical user is shown among the ON!Track users and if it gets deleted the API will no longer work
  • It is not possible to query any items with the External ID
  • If the transfer list is requested, we recommend to use filters e.g. a date interval of the last month as the request could time out in case on too many transfers. We are constantly working on further performance improvements of our endpoints
  • There is a system limit on number of permissible API calls at global and user level which may get modified based on system utilization & performance. Please refer the best practices for UNITE API Usage in the data object guides page.

Assets

  • Assets with smart tags cannot be created or edited via API
  • Datafields controlled by templates cannot be edited via API
  • Update of ownership details for assets with ownershipType as "FLEET" is not supported by PUT and POST Asset APIs.
  • Creation and Updating of Asset with attachment only support [.pdf, .docx, .rtf, .odt, .xlsx, .txt, .png, .jpg, .jpeg, .bmp]
  • Asset service completion and asset creation API does not support multiple files
  • Asset service completion API attachment type only support [pdf, .docx, .rtf, .odt, .xlsx, .txt, .png, .jpg, .jpeg, .bmp]
  • Asset geolocations API doesn't support filter with serviceProviderCode
  • Asset history services API(/assets/{assetId}/history-services/{historyServiceId}) does not return service template attachment in its response body.
  • Asset service completion API does not support the completion of Open services with checklist item.
  • In company settings, when the automated asset status setting is ON, asset status will be updated as per the setting based on service completion results(pass/fail).

Quantity items

  • The consumption history is shown per Location by consumed Quantity-items and by the transfer list
  • A restocking history is not available

Transfers

  • Transfer charge date for limited transfers is not implemented
  • Canceled transfers are not flagged explicitly in the API
  • If we confirm delivery functionality is enabled as mandatory or optional, the transfer API is not returning the confirmation date of the Assets/Quantity-items
  • Get API support only for confirmed and canceled record details.

Documents

  • The maximum file size supported is 10 MB.
  • Supported file types include docx, xlsx, pdf, jpeg, jpg, png, txt, jfif, bmp, gif, odt, rtf, tiff.